Troubleshooting Printing Problems
IT Helpdesk
How to Request Support
Team Dynamix Self-Service
More information on Team Dynamix
Phillips Memorial Library, Room LL25
401-865-HELP
helpdesk@providence.edu
For information on printing in the computer labs or for students using your own computer to print to public printers, see PC Prints.
My printer isn’t printing. How do I fix it?
Try unplugging it and plugging it back in. Also try rebooting your computer. If it is still not printing, call the Helpdesk at 401-865-4357.
Where can I get a new ink cartridge?
For institutionally-owned printers. Toner for laser printers can be requested through the Helpdesk at 401-865-4357. Ink for inkjet (HP DeskJet or HP OfficeJet) printers should be purchased through WB Mason.
Can I print to the public printers in the computer labs or library from my own computer?
Yes! See the PC Prints page for more information.
