Troubleshooting Printing Problems
For information on printing in the computer labs or for students using your own computer to print to public printers, see PC Prints.
My printer isn’t printing. How do I fix it?
Try unplugging it and plugging it back in. Also try rebooting your computer. If it is still not printing, call the Helpdesk at 401-865-4357.
Where can I get a new ink cartridge?
For institutionally-owned printers. Toner for laser printers can be requested through the Helpdesk at 401-865-4357. Ink for inkjet (HP DeskJet or HP OfficeJet) printers should be purchased through WB Mason.
Can I print to the public printers in the computer labs or library from my own computer?
Yes! See the PC Prints page for more information.