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Email Client Configuration

Desktop Clients

​​Microsoft Outlook, available by downloading Microsoft Office from www.office.com​, is the recommended method of checking your Providence College email account​. Instructions are available for using the native Mail app in macOS 10.14 Mojave or newer as well, but this is less supported (note: the Mail app in older versions of macOS are not supported). For all of the below instructions, you will want to make sure that your computer has internet access during the setup process.

Outlook 2016 for Windows

  1. Open Outlook.
  2. It should ask for your name, email address, and password. If you are logged onto a computer on the Providence domain, it should auto-discover this information.
  3. If it does not automatically ask you for th​is information, Click File.
  4. Click Add Account.
  5. Input Your Name, E-mail Address and Password.
  6. Click Next and it should auto-discover your email account information.
  7. Outlook should now be set up.
  8. If you are off campus, it will ask for a username and password. The username box should be filled with your full email account. Simply enter your email password in the password box and click OK. If you are doing this from a computer on the Providence domain, this will not happen.​​

Outlook 2016 for macOS

  1. Open Outlook.
  2. Under the Outlook Menu Bar, select Preferences.
  3. Click Accounts.
  4. Click Add Email Account.
  5. In the email address field, ​enter your full email address.
  6. Click Continue.
  7. Outlook will detect that you are using an Office 365 email account and configure the necessary settings.
  8. If you are asked for a server, input outlook.office365.com.
  9. You may get a window popping​ up that says​ Verify Certificate​.
  10. Click Continue.
  11. If prompted, input your laptop’s login password.
  12. Click Done.
  13. Close the Accounts window that may still be open.​

Mail app for macOS 10.14 Mojave or newer

  1. Open System Preferences.
  2. Choose Internet Accounts.
  3. Click the + at the bottom of the accounts list on the left.
  4. Choose Exchange on the right.
  5. Enter your name and email address.
  6. Choose Sign In.
  7. Select Work or school account.
  8. Enter your password and click Sign in.
  9. When using an off campus network, you will be prompted with the additional verification before continuing to the next step.
  10. You will be asked to select which apps you want to use with your account. Make your selections and click Done.
  11. You can now access your account through the chosen apps.

Email on Mobile Devices

​​The Outlook app, available in the App Store on Apple iOS devices and the Google Play Store on Android devices, is the recommended method of checking your Providence College email account​. Instructions are available for using the native mail apps as well, but these are less supported. For all of the below instructions, you will want to make sure that your phone has internet access during the setup process.

Outlook App for iOS or Android

  1. Once you have installed Outlook, tap the icon to open the app.
  2. Tap Get Started.
  3. Choose whether or not to turn on notifications.
  4. Enter your full email address.
  5. Outlook will look for your email server. Once it is found, enter your email password.
  6. If you are prompted to manually enter the email server, enter outlook.office365.com.
  7. Tap Sign In.
  8. Allow your inbox to populate.
  9. Outlook is ready for use.​ ​

iOS Mail App​

  1. Go to Settings.
  2. Choose Accounts & Passwords.
  3. Choose Add Account.
  4. Choose Exchange.
  5. Enter your full email address and a description. The Description can be anything of your choosing, though it should auto-populate with “Exchange.”
  6. Tap Next at the top.
  7. When the pop-up appears asking if you want to sign into your account, choose Sign In.
  8. Select Work or School Account.
  9. Enter your email password and ta​p Sign In.
  10. When using an off campus network, you will be prompted with the additional verification before continuing to the next step.
  11. You will be asked which items you would like to sync with your phone. Make your selections and then tap Save at the top.
  12. You can now access your email in the Mail app.​