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Multi-Factor Authentication (MFA)

Click here if you will be traveling abroad

Multi-factor authentication (MFA) is the requirement of a second layer of protection on your account during the sign-in process. You will be prompted for MFA when logging into any Microsoft 365 application, including your Providence College email and the MyPC Portal, on off-campus devices. When prompted for MFA verification, you will have the option to remember a device/application for 30 days.

Changing or Adding MFA Verification Methods

To change your MFA settings, please visit http://aka.ms/mfasetup.

There are several methods of second factor authentication that are available to users. If the options below will not work for your purposes, please contact the Helpdesk at helpdesk@providence.edu or 401-865-4357 for further assistance.


MFA Verification Methods

Microsoft Authenticator App

Recommended for users leaving the United States.

This method allows you to use the Microsoft Authenticator app, available from Apple’s App Store for iPhones and iPads or from the Google Play store for Android devices. The app works in two ways.

Push Notifications

If your devices has an internet connection, either through wifi or cellular data, it can receive a push notification that simply requires you to acknowledge the notification to authenticate.

Six-digit Code

If your device does not have an internet connection, you can still use it for MFA verification. It will display a continuously-changing six-digit code for 60 seconds at a time. When prompted for the second factor of authentication after logging into your account, you can choose to enter a verification code from your mobile app and enter the code displayed.

Text Message

You will receive a text message with a six-digit code. Enter the code when prompted, and you will be able to access your account.

Phone Call

You will receive a phone call that will ask you to press a button to verify. It is not recommended that you use a landline phone for this method as you will not receive the call when you are away from the phone. You should not use your office phone for this method as the campus network will never require MFA.


Users About to Travel Outside the USA

If you will be getting a phone plan that allows you to continue receiving phone calls and text messages at your current number, you will be able to continue to use MFA as normal.

If you will not be getting a phone plan that allows you to use your current number outside the United States, please continue reading.

Before you leave the United States, you will want to add another means of verification to your Microsoft 365 account so that you will be able to continue to access your Providence College email. The recommended method is to use the Microsoft Authenticator app. This will allow you to bring your current iPhone, iPad, or Android device and use it as your second factor of authentication. It will work whether or not the device has a wifi or cellular data connection.

You can add the Microsoft Authenticator app as a means of verification by visiting http://aka.ms/mfasetup. You must do this BEFORE you travel abroad. See the information above regarding how the Microsoft Authenticator app will work as your second factor of authentication.

If you will not be bringing a smartphone or tablet with you overseas, please contact the Helpdesk at helpdesk@providence.edu or 401-865-4357 for further assistance.